Refunds
Last updated: 23 October 2026
Every ShiftFed guide comes with a 14-day money-back guarantee. If it is not for you, email us within 14 days of buying and we will refund you. No questions asked.
How to ask for a refund
- Email hello@shiftfed.com within 14 days of buying.
- Tell us which guide you bought and the email address you used to buy it. The order number from your receipt helps, but you can leave it out.
- We confirm by email and ask Lemon Squeezy to refund you.
You do not need to give a reason.
Who processes the refund
Lemon Squeezy processes the payment for our guides as merchant of record. That means it takes your payment, sends your receipt and issues any refund, to the payment method you used to buy. How quickly the money shows on your statement depends on your bank or card provider.
Need help?
Something wrong with your download, or not sure if you are covered? Email hello@shiftfed.com and we will help. See also our terms of use and the guides.
Questions people ask
How long do I have to ask for a refund?
You have 14 days from the day you buy. Email hello@shiftfed.com within that time and we will arrange the refund.
Do I have to give a reason?
No. The guarantee is no questions asked. You can tell us why if you like, and it helps us improve the guides, but you do not have to.
Who pays the refund back to me?
Lemon Squeezy. It processes your payment as merchant of record, so it also processes the refund. We ask it to refund you when you email us.